University of North Texas 
Frequently Asked Questions
You've got questions, we've got answers
We don't know everything, but we'll do our best to assist you. If we can't directly
address your issue, we'll contact the right group for you. Below you can find commonly
questions asked from instructors.
Category |
Question |
Answer |
| Physical Classroom | My room is always locked. Who do I notify? | Facilities Work Control @ 940-565-2700. |
| Physical Classroom | The classroom is too hot/cold, who do I call? | Call Facilities Work Control to report the problem @ 940-565-2700. |
| Physical Classroom | The classroom has physical issues such as damaged seating, not enough seats for the given room capacity, lighting issues, ETC. How do I get them fixed? | Call Facilities Work Control to report the problem @ 940-565-2700. |
| Physical Classroom | There are no erasers in the classroom. How do I get some erasers for the room? | Contact your department for instructional supplies. |
| Physical Classroom | There is no chalk in a classroom with a chalkboard, how do I get some chalk? | Contact your department for instructional supplies. |
| Physical Classroom | My classroom doesn’t have a desktop podium. How do I get one? | Contact us and we will arrange for the furniture to be delivered. |
| Support | Can you provide someone to stay and assist me for the entire class/event? | Classroom Technologies will provide you with a technician at the beginning of your class or event to show you how to operate the system and make sure the equipment is set up properly. The technician cannot remain for the entire period. If you need someone to operate the equipment for you then we can train a person of your designation in advance to use the system. |
| Support | Can you help me on weekends? | Classroom Technologies is open to assist you during our office hours (7am-7pm M-F). We are not open on weekends but we would be happy to answer any questions you may have or provide training on the classroom systems in advance of the weekend. |
| Support | Do you provide repair or support services for equipment you don’t formally support? | Our funding restrictions don’t allow us to repair or support equipment outside of our normal responsibilities. |
| Support | My office computer is having problems. Who is my departmental contact? | Please contact your department's IT group. Please see the IT Group by Area page. |
| Support | I want to use campus Wi-Fi. Who can help me set up my device? | Please contact your department's IT group. Please see the IT Group by Area page. |
| Support | Do you loan or provide equipment to other departments on a temporary or long term basis? | Our funding restrictions don’t allow us to loan or provide equipment outside of our normal responsibilities. |
| Support | Can you show me how to operate the system? | Contact Classroom Technologies to arrange a tutorial on the operation of the system either in our office, Chilton 243 or in the classroom in which you will be teaching your course. |
| Support | I need someone to record my class or event, who do I contact? | Classroom Technologies doesn’t provide recording services other than Zoom. However,
there are various ways to accomplish recording a class and each depends on your goal
for the recording.
Possible resources for recording a class or event would be: Union Media Production @ 940-369-5979 or visit them online. |
| Classroom Technology | Does my classroom have a __________ installed? | Please use our Search Classrooms tool to find the equipment available in each room. |
| Classroom Technology | How do I get equipment installed and maintained in a location that is not currently supported by Classroom Technologies? | See our page on Requesting an AV Consultation. Installations will be determined on a case by case basis at our discretion. |
| Classroom Technology | I need multiple microphone transmitters for a group discussion. Can you help me? | Classrooms with microphone systems in them are set up to use only one microphone transmitter at a time. If you need multiple microphones and the associated equipment then you will need to contact an outside vendor or Union Event Scheduling Services @ 940-565-3804. |
| Classroom Technology | How do I get batteries for the Kensington presentation remote? | Contact Classroom Technologies @ 940-565-2691 to get new batteries and to properly dispose of your dead batteries. |
| Classroom Technology | How do I get a PowerPoint slide remote control? | Contact Classroom Technologies @ 940-565-2691 to get a Kensington remote control. You can come to Chilton 243 to pick up the remote; you can have the remote delivered to you in your office or classroom. You can also arrange a time for a technician to meet with you in our classroom and assist you as needed. |
| Classroom Technology | How long can I keep the Kensington remote control loaned to me from Classroom Technologies? | You may keep the equipment to a prearranged return date or retain it as long as you remain at UNT. The equipment doesn’t have to be returned at the end of the semester unless you plan on leaving UNT at that time. |
| Classroom Technology | I need a VCR, how can I get one? | Contact the Media Library @ 940-565-2411 |
| Classroom Technology | How do I get help connecting my laptop? | Contact Classroom Technologies @ 940-565-2691 to arrange a time for a technician to meet with you and assist you as needed |
| Classroom Technology | I am not getting any audio from the classroom system. | Check to see if the amplifier/s are turned on. Check/adjust volume setting on AV Controls app. Check/adjust PC volume setting. Check/adjust program volume settings. Check/adjust the amplifier input volume knob setting. Check/adjust the amplifier master knob setting. If further assistance is required contact Classroom Technologies at 940-565-2691. |
| Classroom Technology | Why isn’t there an image on the projector? | Make sure the projector has been turned on. Wait at least 30 seconds for an image to appear on the screen. Check to see if the image has been “Unblanked”. If further assistance is required contact Classroom Technologies at 940-565-2691. |
| Classroom Technology | Why is only one projector showing an image? | Check the projector remote and select 'Both'. Choose between clone and extend modes. |
For questions not listed, or for additional support, please contact Classroom Technologies.